ServNet Endorses NAAA Arbitration Policy
The
ServNet Auction Group unanimously endorsed the National Auto Auction
Association's Arbitration policy at the group's annual business meeting,
held in early December in Southern California.
"While
all of the ServNet auctions agreed to adopt the Arbitration Policy in
principal following the NAAA convention last Fall, the owners felt it was
important to address the policy as a separate agenda item at its annual
meeting in December, and to formally adopt it as a standard at all ServNet
facilities, effective January 1, 2010." said ServNet CEO Pierre Pons.
"Standardizing auction procedures and policies is of ultimate benefit
to the auction customer, and we believe adopting this policy is another
move forward in providing the highest levels of service to both auto
dealers and national accounts."
The
NAAA Arbitration policy was developed under the watchful eye and
leadership of two ServNet auction owners: Bob McConkey of DAA Northwest
and Dave Angelicchio of Pittsburgh Independent Auto Auction, NAAA
Presidents in 2009 and 2010, respectively.
"Dave
Angelicchio and I were both firmly committed to the work involved in
developing a standard arbitration policy last year, and are very pleased
to note the entire auto auctions industry's support in adopting it,"
said McConkey. "We both saw the need for a unified policy that would
make doing business across the board seamless for auction customers,
improving the buyers' experience at the auction and streamlining processes
for remarketers. We made some outstanding progress over the past year,
with the support of both Manheim and ADESA, and I expect the NAAA's focus
on standardization will continue."
"This
concept of strategic cooperation will take our industry to an entirely new
level," agrees Angelicchio, who takes the lead as NAAA President for
2010. "Whether we are independent auction operators or part of a
corporate group, there is so much we can do together that can improve the
auction experience for our customers. As we work together, with a common
focus, we will all benefit."
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